Privacy Policy

1. Introduction

Fraggy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (fraggy.app) and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Fraggy is owned and operated by Synost, which acts as the data controller for the purposes of applicable data protection laws.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Data

Personal Data refers to information that can be used to identify you individually. We may collect the following Personal Data:

• Account Information: When you create an account, we collect your username, email address, password, and profile information.
• Profile Information: Information you provide in your user profile, such as your display name, biography, profile picture, and social media links.
• Content: Information contained in the gaming clips, comments, messages, and other content you upload or post on the Service.
• Communication Data: Records of your communications with us, including support requests and feedback.
• Payment Information: If you subscribe to our premium services, we collect payment details, billing addresses, and transaction information. Full payment card details are processed by our payment service providers and are not stored by us.

2.2 Usage Data

We automatically collect certain information about how you access and use the Service:

• Device Information: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
• Log Data: Information about your use of the Service, including the pages you visit, the time and date of your visits, the time spent on those pages, and other statistics.
• Location Data: General location information inferred from your IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Provide and Maintain the Service

• To create and manage your account
• To deliver the features and functionality of the Service
• To process transactions and send related information
• To provide customer support and respond to your requests

3.2 Improve and Develop the Service

• To understand how users interact with the Service
• To identify usage trends and areas for improvement
• To develop new features, products, and services
• To conduct research and analysis

3.3 Personalize Your Experience

• To recommend content that may interest you
• To customize the Service based on your preferences
• To deliver targeted advertisements

3.4 Communicate with You

• To send administrative messages about the Service
• To provide updates, security alerts, and support messages
• To send marketing communications (with your consent where required)
• To respond to your comments and questions

3.5 Ensure Safety and Security

• To verify accounts and activity
• To monitor and prevent fraudulent activity
• To detect, investigate, and prevent potentially prohibited or illegal activities
• To enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Affiliates

We may share your information with our parent company Synost, subsidiaries, and affiliated companies for purposes consistent with this Privacy Policy.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.6 Protection of Rights

We may disclose your information to protect the rights, property, or safety of Fraggy, our users, or others.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data will be retained for internal analysis purposes. This data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access

You have the right to request copies of your personal information.

7.2 Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

7.3 Erasure

You have the right to request that we erase your personal information, under certain conditions.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

7.5 Object to Processing

You have the right to object to our processing of your personal information, under certain conditions.

7.6 Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@fraggy.app.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside [Country] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Country] and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@fraggy.app